Trustpilot, a website that ranks companies … I am not testing over wifi. Note: While I didn't get 940 Mbps (real world maximum over gigabit LAN), I wasn't directly wired into my modem. Power Level. I think these provider equipment/line problems can go undetected when subscribers have “partial” service, because you usually chalk it up to intermittently high usage of other subscribers on the same node… when, it seems provider equipment/line problems (outside the home network) are often the cause. Upstream Bonded Channels (Partial Service) New Post - Tech Support. Starting Frequency Startup Procedure Procedure Status Comment Acquire Downstream Channel 657000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enable BPI+ IP Provisioning Mode Honor MDD IPv6 only Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored … ), Regional Sports Fee (up to $14.45/mo.) What’s with the plus symbols? Channels bonded can be wired links such as a T-1 or DSL line. I have another downstream bonded channel with 25,208 uncorrected errors and low SNR. Also, if you do come across splitters, connectors etc are tight, anything loose could possibly give you the errors and SNR and signal loss. Premium channels Access the biggest movies and the hottest original series by adding premium channel subscriptions to your viewing lineup. So basically I have a "24x4" modem router. If customers stop paying for portion of “partial" service that was not available, providers will proactively seek to keep all nodes of their network healthy instead of sitting back, collecting full payment, and only servicing their network when a customer report a “full" service interruption. The current levels provided by Comcast are 38 - 42 across the 4-upstream channels. The more channels that you have, the more efficient your device will be. You can theoretically get somewhere around 38Mbps per channel I believe. This means if you have a download speed of up to 6 Mbps, you could potentially get up to 12 Mbps with channel bonding. Not compatible with ATT, Verizon, CenturyLink or other DSL or Fiber internet providers. Just trying to figure out what SNR and power levels I would see with ideal conditions. Cable Connection - Upstream Bonded Channels (Partial Service), Re: Cable Connection - Upstream Bonded Channels (Partial Service). ABC, CBS, NBC, FOX, PBS, and more), local government channels, and educational channels. What do the modem's signal stats look like ? If you’re a customer of a cable provider (known as a multiple services operator or MSO) … I've power cycled the modem and router, remote reset the modem (via xFinity dashboard and phone call), factory reset the Google WiFi, and that's about the extent of my technical knowledge. I currently pay for Xfinity Gigabit cable internet. I noticed that it only has four of the 8 upstream channels bonded. HBO-only subscription available, includes HBO channels and On Demand, no streaming included. I have tried calling Comcast tech support. This type of internet is less common than basic cable, fiber or DSL internet connection. In fact, my speed tests had never been so high since I started service. That’s why, currently, Preferred and Premier have the same 288 channels. Speed Test Results (https://speedtest.xfinity.com/results - hardwired). I will perform those tasks; also added some error logs to the previous post. About three weeks ago, I noticed a drop off and did a speed test and could not get more than 50mbps. Increasing your internet connection speed would allow for more devices to be connected at once or for better quality online activities, such as streaming or gaming. So, I called support and we went through the usual troubleshooting to no avail. They can all be your home Internet connections; some may be nearby Xfinity public Wi-Fi connections. Try getting them here http://192.168.100.1 or here http://10.0.0.1Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.What is the exact make and model number of the modem ? Even adding Xfinity Mobile on as of late! Maybe this will work: Upstream Bonded Channels (Partial Service). Of course, downstream service interruptions are a bit more noticeable. The upstream channels, however, only half of them lock (channels 1-4). It's a 24x8. Solved: Hello, I have a Netgear Nighthawk AC1900 c7000v2 Cable Modem Router. Attempted Solution: Cox tech acknowledged my 51-55 dBmv . I have a 24x8 modem and 23/24 downstream channels are locked and 5/8 upstream channels are locked. Upstream between 35 and 52, downstream 10 and -10 and SNR above 35 but closer to 39-41 is great. It’s a way to prove it’s an outside issue vs inside issue. We switched from Comcast Business to Xfinity about a month ago and for the last week our internet has been dropping multiple times a day, most of the time a reboot is required to recover. I'll see if I can get a tech out to check things out at some point. You may want to check with the with support team of your modem's manufacturer. In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. The SB8200 is capable of downstream bonded channels up to 32 SCQAM or 2 OFDM and upstream bonded channels up to 8 SCQAM or 2 OFDMA (32x8 SCQAM and 2x2 OFDM). Some things that you can try before getting a tech visit;In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Splitters should be swapped with known to be good / new ones to testIf there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct. 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